Support Subscriptions
Support subscriptions entitle customers to phone, fax, or e-mail technical support inquiries regarding Peninsular Technologies' products. The fees charged, hours of availability, and response times are dependent on the chosen support option.
Annual Support Subscription:
Annual support includes unlimited telephone inquiries to our support engineers, free e-mail and fax support with response within 1 business hour (during normal support hours 8 A.M. to 5 P.M. Eastern Time), and beta test invitations. This support subscription will expire twelve (12) months from the date of purchase.
Incident Based Support:
Incident based support includes free e-mail and fax support with response within 1 business day (during normal support hours 8 A.M. to 5 P.M. Eastern Time). There is a fee for telephone support for Incident Based support, billed per inquiry.
Initial 90 Day Support:
Free phone support is available up to 90 days from your initial contact with technical support by calling 800-262-7817. To receive free 90-day phone support, the following conditions must be met:
- The product to be supported must be at the current major version. Current major version of the PipeTech Software Suite is 5.0.
- For details related to downloading updates, please contact Customer Support Services.
| Support Features | Per Incident | Annual |
| E-Mail Support | x | x |
| Fax Support | x | x |
| Product Updates | x | x |
| Telephone Support | [1] | x |
| Beta Test Program Invitations | [2] | x |
To enquire about pricing and details of the annual subscription package, please contact our Sales Department.
Footnotes:
[1] Users without a valid support policy will be charged a standard fee per telephone support inquiry.
[2] Beta Testing: You will be invited to participate in testing new versions of our software